Privacy Policy

Finishing Pointe ("we", "us", "our") operates https://finishingpointe.com and provides WhatsApp API, digital marketing, branding and related services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. By using our website or services, you agree to the terms described below.

1. Definitions & Scope

For the purposes of this Policy:

• "Personal Data" means information that identifies or can reasonably identify an individual (for example: name, email address, phone number).
• "Services" means any products, features, or functionality offered by Finishing Pointe including WhatsApp API integration, campaign management, and support.
• "You"/"User" means any visitor to our website or recipient of our services.

2. Information We Collect

We collect information in the following categories:

2.1 Information you provide directly

• Contact information — name, email address, phone/WhatsApp number, company name and position.
• Business information — WhatsApp business IDs, sender IDs, templates, and campaign details required for providing services.
• Payment and billing details — billing name, billing address and transaction records when you purchase paid services (payment data may be processed by third-party payment processors; we do not store full card data on our servers).
• Support & correspondence — messages, attachments and conversation history when you contact our support team.

2.2 Information collected automatically

• Usage data — IP address, device type, operating system, browser type, pages visited, referring pages, timestamps and other diagnostic data.
• Cookies & tracking technologies — cookies, web beacons, local storage, and similar technologies used for analytics and advertising (see Cookies & Tracking section below).

2.3 Information from third parties

We may receive information about you from third parties such as payment processors, analytics providers, social media platforms, or other partners to the extent permitted by applicable law.

3. How We Use Your Information

We use personal data for the purposes listed below:

• To provide, maintain and improve our Services.
• To process and fulfill orders, manage billing and payments, and provide related customer support.
• To communicate about product updates, changes, security alerts and support messages.
• To send marketing communications (only where you have provided consent or as permitted by law).
• To comply with legal obligations and respond to lawful requests from authorities.
• To detect, prevent and respond to fraud, abuse or security incidents.

4. Cookies & Tracking

We use cookies and similar technologies to collect information when you visit our website. Cookies help us provide, protect, and improve our Services and to provide a better and more personalized user experience. We may use the following categories of cookies:

• Essential cookies: required for basic site functionality.
• Analytics cookies: used to understand site usage and improve performance (e.g., Google Analytics).
• Advertising/Targeting cookies: used for marketing and ad targeting (e.g., Meta Pixel).

You can control cookies through your browser settings. Blocking certain cookies may affect functionality.

5. Legal Bases for Processing

Where applicable (for example, under GDPR), we process Personal Data on one or more of the following legal bases:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose.
• Performance of a contract — processing necessary to perform our contract with you.
• Legal obligation — processing necessary to comply with the law.
• Legitimate interests — processing necessary for our legitimate business interests, provided those interests do not override your fundamental rights.

6. Data Sharing & Third Parties

We may disclose your personal data to third parties in the following circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics providers, SMS/WhatsApp gateways).
• Business transfers: in connection with mergers, acquisitions or asset sales.
• Legal requirements: when required by law, regulation, court order or governmental request.

We require third parties to handle Personal Data securely and only for purposes consistent with this Policy.

7. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this Policy — including to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Security

We implement reasonable technical and organizational measures to protect the confidentiality and security of your personal data, including encryption, access controls and regular security reviews. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. International Transfers

As a global business, we may transfer personal data to countries outside your country of residence. When we transfer Personal Data internationally, we ensure that appropriate safeguards are in place to protect your data as required by applicable law.

10. Your Rights

Depending on your jurisdiction you may have certain rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights or submit a request, contact us at works@finishingpointe.net. We may need to verify your identity before processing requests.

11. Opt-Out & Marketing

If you no longer wish to receive marketing communications from us, you may opt-out by following the unsubscribe instructions in the message or by contacting us at works@finishingpointe.net. If you opt-out, we may still send you non-marketing communications (e.g., service-related notices).

12. Children

Our website and services are not intended for children under 16. We do not knowingly collect or solicit Personal Data from children under 16. If you believe we have inadvertently collected data from a child under 16, contact us at works@finishingpointe.net and we will take steps to delete such data.

13. Links to Other Websites

We may provide links to third-party websites. This Policy does not apply to those third-party sites; we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically for changes.

15. Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at:

Finishing Pointe
1-8-32/64, Plot No 64, 2nd floor, GYR Plaza, Bapu Bagh Colony, PG Road, Secunderabad, 500003, Telangana, India.
Tel: +91 9246881652
Email: works@finishingpointe.net
Website: finishingpointe.com